Accredited ITIL® 4 Specialist: Drive Stakeholder Value
Length: 9h 27m
Modules: 9
Episodes: 79One of the ITIL 4 Specialist certifications, Drive Stakeholder Value is intended to provide learners with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts. Access to select content requires an exam voucher
Accredited ITIL® 4 Specialist: Drive Stakeholder Value Overview
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BEST VALUE$59/month
Best for certifications + hands-on labs
- 7,000+ hours of IT & cybersecurity training
- Skill Labs + practice tests
Standard
$39/month
Video-only access
- 7,000+ hours of IT & cybersecurity training
Course Topics
ITIL®Service Management
Modules in this Course
- Course Introduction
- Designing the Customer Journey
- Targeting Markets and Stakeholders
- Fostering Stakeholder Relationships
- Shaping Demand and Defining Service Offerings
- Aligning Expectations and Agreeing on Details of Services
- Onboarding and Offboarding Customers and Users
- Acting Together to Ensure Value Co-Creation
- Realizing and Validating Service Value
Level Up with Unlimited Learning
Premium
BEST VALUE$59/month
Best for certifications + hands-on labs
- 7,000+ hours of IT & cybersecurity training
- Skill Labs + practice tests
Standard
$39/month
Video-only access
- 7,000+ hours of IT & cybersecurity training
