Accredited ITIL®4 Create, Deliver, and Support

clock iconLength: 19h 23mmodules iconModules: 15episodes iconEpisodes: 76
The ITIL 4 Create, Deliver and Support qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows. Access to select content requires an exam voucher
Accredited ITIL®4 Create, Deliver, and Support Overview

Accredited ITIL®4 Create, Deliver, and Support Overview

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  • 7,000+ hours of IT & cybersecurity training
  • Skill Labs + practice tests

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  • 7,000+ hours of IT & cybersecurity training

Course Topics

ITIL®Service Management

Modules in this Course

  • Overview
  • The Create, Deliver, and Support Exam
  • Foundation Recap
  • Concepts of a Service Value System
  • Using a Shift Left Approach
  • Planning and Managing Resources in the SVS
  • Value of Information and Technology in the SVS
  • Value Streams
  • Value Stream for Development of a new service
  • Value Stream for Restoration of a Live Service
  • How to Create Deliver and Support Services
  • Buy vs Build Considerations
  • Sourcing Models & Considerations
  • Service Integration and Management
  • Create, Deliver, and Support Sample Paper

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