Building Customer Relationships

Length: 45m modules icon

Modules: 1 episodes icon

Episodes: 5

Customer Relationship ManagementRapport BuildingCommunication SkillsCustomer Experience (CX)Trust & Expectation ManagementProblem ResolutionActive ListeningProfessional CommunicationCustomer Feedback Analysis

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Learning Bundle

HelpDeskPro

Resolve more issues faster with training designed for tier-1 and tier-2 support teams—without pulling them off the floor.

Video Courses
Skill Labs
Assessments

This bundle builds the essential technical, networking, and customer support skills Help Desk teams need to fix problems faster, reduce escalations, and support users with confidence.

What you get:

Video content
Skill Labs
Practice exams
Knowledge checks
Progress tracking

Why Choose HelpDeskPro

Tier-1 Troubleshooting Mastery
Frontline Networking Expertise
Customer Service Excellence
Workday-Friendly Design

Starter

up to 3 seats

$1,500/year

Billed annually

Core

up to 8 seats

$3,600/year

Billed annually

Have 9 or more learners?

Get tailored onboarding and scalable training for ISVs, corporate and government teams — designed to boost skill growth and measurable outcomes.

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What you'll learn

Understand the difference between transactional and relationship-based customer interactions
Learn techniques for building rapport quickly, even in brief customer engagements
Develop strategies for communicating values that resonate with customers
Practice managing customer expectations to build credibility and trust
Improve communication skills during challenging or problem-based situations
Leverage customer feedback as a tool for continuous personal and organizational improvement.

Outcomes & objectives:

1.Build rapport quickly and authentically with customers in both short and extended interactions
2.Apply relationship-focused communication techniques to strengthen customer trust and loyalty
3.Integrate personal or organizational values into customer interactions in a clear and genuine way
4.Manage customer expectations effectively to reduce misunderstandings and increase satisfaction
5.Communicate confidently and professionally during both routine interactions and problem situations
6.Use customer feedback to identify improvement opportunities and enhance future interactions