Everything included in HelpDeskPro — a curated library of courses, hands-on labs, and certification prep.
Topics…
- Customer service
- Sales
- Leadership
- Communication
- Microsoft 365
- Productivity
- Compliance
- Service
- Excel
- Word
- PowerPoint
- Outlook
- Firewalls
- VPN
- Segmentation
- Management
Skills…
- Computing basics
- Digital fluency
- Big Data
- Splunk
- TCP/IP
- OSI model
- Subnetting
- Professional development
Explore the Full HelpDeskPro Library
Showing 1 to 18 of 50
- COURSEBuilding Customer RelationshipsAll Levels—
- COURSECall Center EssentialsAll Levels—
- COURSEClosing Sales with ConfidenceAll Levels—
- COURSECompetitive SellingAll Levels—
- COURSEContact Center Excellence - Beyond The MetricsAll Levels—
- COURSEContact Center Excellence - Speaking the LanguageAll Levels—
- COURSECreating a Follow-Up Action PlanAll Levels—
- COURSECustomer Relationship Management 101All Levels—
- COURSECustomer Service 101All Levels—
- COURSECustomer Service Pro TipsAll Levels—
- COURSEDevelop a Customer-Driven Model for InnovationAll Levels—
- COURSEExpert Insights: Creating an Amazing Customer Experience with Shep HykenAll Levels—
- COURSEExpert Insights: Professional Selling with Jim CathcartAll Levels—
- COURSEExpert Insights: Sparking the Customer Experience with Simon T. BaileyAll Levels—
- COURSEFour Step Conflict ResolutionAll Levels—
- COURSEHandling Angry CustomersAll Levels—
- COURSEHiring for Customer ServiceAll Levels—
- COURSEJill Calls the Office: Telephone EtiquetteAll Levels—
Purchase Options
Team Plan
HelpDeskPro Core Plan for myACI
Technical + Soft-Skill Training for Support
CompTIA A+ and Network+ training plus 50+ customer-service and soft-skill micro-courses and Help Desk labs.
- A+ / Network+
- Soft Skills
- Help Desk Labs
$500/seat/year
Bulk pricing $450/seat
Team Plan
ITPro Core Plan for myACI
The Complete IT & Cybersecurity Library
300+ certification courses, hands-on Skill Labs, practice exams, pathways, Coach Maci, and AI Labs — managed in myACI.
- Skill Labs
- Practice Exams
- AI Labs
$700/seat/year
Bulk pricing $625/seat
Free Trial
10 Day Free Trial for myACI
Try ITPro + HelpDeskPro With Your Team
Full access to the ITPro and HelpDeskPro libraries in myACI for 10 days — see the labs, reporting, and pathways before you buy.
- ITPro
- HelpDeskPro
- myACI Reporting
Free for 10 days