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Jill Calls the Office: Telephone Etiquette
Length: 7m
Modules: 1
Episodes: 1Telephone EtiquetteProfessional CommunicationCustomer Service FundamentalsActive ListeningCall Handling SkillsResident & Prospect EngagementVerbal Communication
Every single associate needs to know how to work the phones. Today, we are going to highlight the most important aspects of telephone etiquette, so that you can be as professional as possible when answering resident and prospective resident phone calls.
Try ACI for free, risk free.
- Full feature 10-day trial
- No credit card required
- Hands-on Skill Labs + video courses
Learning BundleHelpDeskPro
Resolve more issues faster with training designed for tier-1 and tier-2 support teams—without pulling them off the floor.
Includes
- Video Courses
- Skill Labs
- Assessments
This bundle builds the essential technical, networking, and customer support skills Help Desk teams need to fix problems faster, reduce escalations, and support users with confidence.
What you get:
- Video content
- Skill Labs
- Practice exams
- Knowledge checks
- Progress tracking
Why Choose HelpDeskPro
- Tier-1 Troubleshooting Mastery
- Frontline Networking Expertise
- Customer Service Excellence
- Workday-Friendly Design
HelpDeskPro Core Plan for myACI
How many learners?
$500
per learner
Volume discount starts at 8+ learners
Add 6 more learners to unlock $450 per learner pricing.
Your total price billed annually
$1,000plus applicable tax
What you'll learn
- Understand the importance of telephone etiquette in customer interactions
- Learn best practices for answering and managing phone calls professionally
- Develop skills for clear, courteous, and confident verbal communication
- Practice techniques for engaging residents and prospective residents effectively
- Apply consistent standards to ensure positive phone experiences.
Outcomes & objectives:
- 1.Demonstrate professional telephone etiquette in all resident and prospect calls
- 2.Use appropriate tone, pacing, and language to create positive phone interactions
- 3.Apply active listening techniques to understand caller needs accurately
- 4.Handle common phone scenarios with confidence and professionalism
- 5.Represent the organization positively through consistent call-handling practices.
Try ACI for free, risk free.
- Full feature 10-day trial
- No credit card required
- Hands-on Skill Labs + video courses
Learning BundleHelpDeskPro
Resolve more issues faster with training designed for tier-1 and tier-2 support teams—without pulling them off the floor.
Includes
- Video Courses
- Skill Labs
- Assessments
This bundle builds the essential technical, networking, and customer support skills Help Desk teams need to fix problems faster, reduce escalations, and support users with confidence.
What you get:
- Video content
- Skill Labs
- Practice exams
- Knowledge checks
- Progress tracking
Why Choose HelpDeskPro
- Tier-1 Troubleshooting Mastery
- Frontline Networking Expertise
- Customer Service Excellence
- Workday-Friendly Design
HelpDeskPro Core Plan for myACI
How many learners?
$500
per learner
Volume discount starts at 8+ learners
Add 6 more learners to unlock $450 per learner pricing.
Your total price billed annually
$1,000plus applicable tax
Thinking of Doing it Alone?
Self-paced vs. structured training
4 out of 5 self-learners never finish
of ACI Learners finish their course & pass with confidence
