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Building Customer Relationships helps learners move beyond transactional interactions to create meaningful, trust-based connections with customers. This course teaches practical techniques for buildin…

Call Center Essentials is designed to equip call center representatives with foundational interpersonal and communication skills needed to deliver effective, professional call experiences. Through thr…

Closing Sales with Confidence is a video-based course designed to help learners develop the skills and techniques needed to close sales effectively and professionally. Through six structured lessons, …

Proactive Calling in a Reactive World equips sales professionals with the mindset, resilience, and practical techniques needed to succeed in highly competitive sales environments. This course focuses …

Beyond the Metrics is a leadership-focused training course designed to help contact center leaders build healthy, resilient, and high-performing teams by addressing the aspects of management that cann…

Contact Center Excellence – Speaking the Language provides learners with a foundational understanding of the core concepts, terminology, and performance metrics used in modern contact center environme…

This course provides learners with the knowledge and practical tools needed to design and implement an effective follow-up action plan. Participants will explore best practices for structured follow-u…

Customer Relationship Management 101 introduces learners to the core concepts, types, and benefits of Customer Relationship Management (CRM) systems. Through two concise lessons, this course explains …

Customer Service 101 is a video-based course designed to provide learners with a strong foundation in delivering effective and consistent customer service. Through seven structured lessons, the course…

Customer Service Pro Tips is a video-based course designed to help customer service professionals refine their skills and consistently deliver high-quality service experiences. Through five focused le…

Develop a Customer-Driven Model for Innovation introduces learners to a customer-centric framework for driving meaningful and sustainable innovation. This course focuses on identifying unmet customer …

Expert Insights: Creating an Amazing Customer Experience with Shep Hyken equips employees and leaders with practical strategies for delivering consistently exceptional customer experiences. Presented …

Expert Insights: Professional Selling with Jim Cathcart helps sales professionals build authentic connections and sell with confidence. Led by internationally recognized sales expert and Hall of Fame …

Expert Insights: Sparking the Customer Experience with Simon T. Bailey is a video-based course designed to help professionals embrace customer service as a mindset rather than a task. Presented by int…

This course equips customer service professionals with practical strategies for resolving conflict while maintaining professionalism and composure. Through scenario-based instruction, learners will ex…

Handling Angry Customers is a video-based course designed to equip customer service representatives with the skills needed to manage difficult and emotionally charged customer interactions. Through se…

In this course, you will learn how excellent customer service begins before any training session. Excellence in customer service can be trained. But, for the training to be effective, your associates …

Every single associate needs to know how to work the phones. Today, we are going to highlight the most important aspects of telephone etiquette, so that you can be as professional as possible when ans…

We’ve all heard an objection before. Whether it’s your children objecting to an early bedtime or your coworkers objecting to wearing wizard costumes for your wizard-themed trade show booth, objections…

Perfecting the Customer Experience provides a clear, practical framework for understanding customer behavior and designing experiences that build long-term loyalty. Rather than focusing solely on surf…

Every associate should know how to communicate with customers. Staying positive and patient is key even during those tough situations. In this class, you’ll learn a few universal skills everyone can b…

This course introduces the foundational mindset required for sustained success in sales by focusing on personal growth as the driver of professional results. Led by business coach Brad Thomson, this f…

This course is the second installment in a four-part professional sales development series focused on aligning personal growth with sales success. Led by business coach Brad Thomson, this course intro…

This course is the third installment in a four-part professional sales development series focused on aligning personal growth with sales success. Led by business coach Brad Thomson, this course center…