Customer Service Skills for Techies

As the title suggests this series looks at customer service skills, specifically for those in a technical role. This series explores the world of interpersonal skills, as well as principles for effective communication and also takes a look at the most common issues reported to the Service Desk. This series is intented for those with a passion for good customer service; those who want to improve their communication skills, as well as those who are looking at a career in a service desk environment.