IT Support Pathway
IT Support – Intermediate to Advanced
IT Support learning pathway — Intermediate to Advanced level
- 3 Courses
- 28 Skill Labs
- 1 Certification
Intermediate
Advance from Tier-1.5 to Tier-2+: small-office networking, VLANs, wireless, and cloud-era systems.
Topics…
- Apple
- Ticketing
- Customer service
- Network Technology - Intermediate
- CompTIA
- Most Popular
- Virtualization Technology - Novice
- Network+
- Cybersecurity - Intermediate
- Networking Skills
- Desktop Support - Intermediate
- DoD 8570
- SIEM
- Zero Trust
- Phishing & social engineering
- De-escalation
Skills…
- ITSM basics
- Desktop Support - Advanced
- PC hardware
- Windows
- macOS
- Linux basics
- Troubleshooting
- Mobile devices
- Help desk
- Digital literacy
Where to Start…
Beginner
Cisco CCNA (200-301) v1.1
Cisco CCNA (200-301)
Cisco CCNP Security SCOR (Exam 350-701)
Cisco CCNP Enterprise ENCOR (350-401)
Intermediate
CompTIA Network+ (N10-009)
CompTIA Network+ (N10-008)
Cisco Certified DevNet Associate (200-901)
Cisco CyberOps Associate (200-201)
Advanced
Nmap
Amping Up Splunk with Advanced Admin
Explore the Full IT Support – Intermediate to Advanced Library
Showing 1 to 3 of 3
Purchase Options
Team Plan
ITPro Core Plan for myACI
The Complete IT & Cybersecurity Library
300+ certification courses, hands-on Skill Labs, practice exams, pathways, Coach Maci, and AI Labs — managed in myACI.
- Skill Labs
- Practice Exams
- AI Labs
$700/seat/year
Bulk pricing $625/seat
Team Plan
HelpDeskPro Core Plan for myACI
Technical + Soft-Skill Training for Support
CompTIA A+ and Network+ training plus 50+ customer-service and soft-skill micro-courses and Help Desk labs.
- A+ / Network+
- Soft Skills
- Help Desk Labs
$500/seat/year
Bulk pricing $450/seat
Free Trial
10 Day Free Trial for myACI
Try ITPro + HelpDeskPro With Your Team
Full access to the ITPro and HelpDeskPro libraries in myACI for 10 days — see the labs, reporting, and pathways before you buy.
- ITPro
- HelpDeskPro
- myACI Reporting
Free for 10 days