IT Support Pathway
IT Support – Novice
IT Support learning pathway — Novice level
- 10 Courses
- 43 Skill Labs
- 1 Assessment
- 1 Certification
Beginner
Build reliable Tier-1 proficiency: image and secure endpoints, fix issues, document and communicate.
Topics…
- PC hardware
- Windows
- macOS
- Linux basics
- Troubleshooting
- Mobile devices
- Help desk
- Foundation Skills
- Entry Level IT - Novice
- CompTIA
- Desktop Support - Novice
- DoD 8570
- Digital literacy
- SIEM
- Zero Trust
- Phishing & social engineering
Skills…
- Ransomware
- Threat hunting
- Cloud security
- A+
- Most Popular
- Leadership
- Communication
- Security Skills
- Network defense
- Digital forensics
- Desktop Support - Advanced
- Cloud Technology - Novice
- Cloud Technology Skills
- Virtualization Technology - Novice
- Microsoft Azure
- AWS
Where to Start…
Beginner
CompTIA Cloud+ (CV0-003)
Security Fundamentals
CompTIA A+ Core 2 (220-1202)
CompTIA Tech+ (FC0-U71)
Intermediate
CompTIA Network+ (N10-008)
Apple Certified Support Professional macOS 11
Explore the Full IT Support – Novice Library
Showing 1 to 10 of 10
- COURSECompTIA A+ Core 2 (220-1202)LABSBeginner4h 47m
- COURSECompTIA A+ Core 1 (220-1201)LABSBeginner4h 23m
- COURSECompTIA Cloud+ (CV0-003)LABSBeginner23h 6m
- COURSECompTIA Tech+ (FC0-U71)LABSBeginner4h 23m
- COURSESecurity FundamentalsLABSBeginner7h 2m
- COURSECustomer Service Skills for TechiesBeginner10h 29m
- COURSEEnd User Security AwarenessBeginner3h 4m
- COURSEHands-on PC Build - From the BenchBeginner3h 36m
- COURSEPC Maintenance 2020Beginner3h 34m
- COURSESecurity Awareness OnboardingBeginner39m
Purchase Options
Team Plan
ITPro Core Plan for myACI
The Complete IT & Cybersecurity Library
300+ certification courses, hands-on Skill Labs, practice exams, pathways, Coach Maci, and AI Labs — managed in myACI.
- Skill Labs
- Practice Exams
- AI Labs
$700/seat/year
Bulk pricing $625/seat
Team Plan
HelpDeskPro Core Plan for myACI
Technical + Soft-Skill Training for Support
CompTIA A+ and Network+ training plus 50+ customer-service and soft-skill micro-courses and Help Desk labs.
- A+ / Network+
- Soft Skills
- Help Desk Labs
$500/seat/year
Bulk pricing $450/seat
Free Trial
10 Day Free Trial for myACI
Try ITPro + HelpDeskPro With Your Team
Full access to the ITPro and HelpDeskPro libraries in myACI for 10 days — see the labs, reporting, and pathways before you buy.
- ITPro
- HelpDeskPro
- myACI Reporting
Free for 10 days