IT Fundamentals & Support
Start Your IT Career Here
- 10 Courses
- 71 Skill Labs
- 1 Assessment
- 6 Certifications
The fastest, most practical path into an IT support career.
Break into IT with beginner-friendly, hands-on training built to get you hired. Master help desk support, hardware, and operating systems while prepping for CompTIA A+ and Tech+—all online, with Skill Labs that mirror the real work from day one.
Every IT career starts here. ACI's IT Fundamentals & Support training builds the practical foundation — supporting users and tickets, installing and troubleshooting hardware, working across operating systems, and core digital literacy — aligned to CompTIA A+ and Tech+. It's the fastest path from curious to hireable, with labs that mirror the real help-desk and support work you'll do on the job. Delivered in myACI with hands-on labs and admin reporting.
Topics…
- CompTIA
- Desktop Support - Novice
- DoD 8570
- Desktop Support Novice
- Digital Literacy
- DoD
- Apple
Objectives…
- Mobile Devices, Networking, Hardware, Virtualization and Cloud Computing, Hardware and Network Troubleshooting
- Operating Systems, Security, Software Troubleshooting, Operational Procedures
Inside This Learning Area…
Skills…
- Customer service & ticketing
- Endpoint security basics
- Hardware installation & repair
- Mobile device support
- Networking basics
- Operating systems (Windows
- MacOS
- Linux)
- Troubleshooting methodology
- Governance
- Risk & compliance
- Identity & access management
- Incident response
- Penetration testing
- Security hardening
Where to Start…
Beginner
Intermediate
Explore the Full IT Fundamentals & Support Library
- COURSECompTIA A+ Core 2 (220-1202)LABSBeginner4h 47m
- COURSECompTIA A+ Core 1 (220-1201)LABSBeginner4h 23m
- COURSECompTIA Network+ (N10-008)LABSIntermediate21h 44m
- COURSECompTIA Cloud+ (CV0-003)LABSBeginner23h 6m
- COURSECompTIA Tech+ (FC0-U71)LABSBeginner4h 23m
- COURSESecurity FundamentalsLABSBeginner7h 2m
- COURSEApple Certified Support Professional 10.14Intermediate16h 39m
- COURSEApple Certified Support Professional macOS 11Intermediate11h 58m
- COURSEHands-on PC Build - From the BenchBeginner3h 36m
- COURSEPC Maintenance 2020Beginner3h 34m
Purchase Options
Great IT support is the front line of the business. myACI onboards and upskills your help desk and support staff fast — A+-aligned training with hands-on labs and reporting to prove they're ready for tickets on day one.
ITPro Core Plan for myACI
300+ certification courses, hands-on Skill Labs, practice exams, pathways, Coach Maci, and AI Labs — managed in myACI.
- Skill Labs
- Practice Exams
- AI Labs
HelpDeskPro Core Plan for myACI
CompTIA A+ and Network+ training plus 50+ customer-service and soft-skill micro-courses and Help Desk labs.
- A+ / Network+
- Soft Skills
- Help Desk Labs
10 Day Free Trial for myACI
Full access to the ITPro and HelpDeskPro libraries in myACI for 10 days — see the labs, reporting, and pathways before you buy.
- ITPro
- HelpDeskPro
- myACI Reporting