Business & Professional Skills

Topics…

• Officeprotv
• Microsoft
• Microsoft Office Excel
• Microsoft Office Outlook
• Microsoft Office PowerPoint
• Microsoft Office Teams
• Microsoft Office Word

Objectives…

• •Building a customer-focused sales value proposition~ Structuring an effective elevator pitch using key buying questions~ Targeting the right customers to improve sales efficiency~ Managing time to focus on activities that drive revenue~ Identifying and avoiding common sales mistakes
• •Defining internal customers and internal customer service~ The connection between workplace respect and organizational performance~ How conflict and workplace drama impact efficiency and service quality~ Professional communication and mutual respect among coworkers~ Creating a positive, service-oriented workplace culture
• •Learn techniques for building rapport and connecting with customers~ Explore forces of change that impact customer service delivery~ Develop strategies for handling upset or dissatisfied customers~ Apply best practices for delivering consistent, high-quality service~ Strengthen customer relationships to encourage long-term loyalty
• •Learn the five most common objections you’re likely to hear and strategies for overcoming all of them quickly and seamlessly~ How to interpret the objection your customer gives and ultimately understand what they really mean when they say it~ Leveraging silence as a negotiating tactic~ How to remove price as an obstacle to purchasing~ When to transition from ‘making a sale’ to ‘securing an appointment’
• •Managing competing priorities in a fast-paced environment~ Identifying and handling common workplace interruptions~ Task organization and time awareness~ Balancing productivity with customer service expectations~ Maintaining focus and professionalism under pressure
• •Preparing effectively for a sales presentation~ Structuring presentations to support clear messaging~ Delivering presentations with confidence and credibility~ Engaging prospects through strong communication techniques~ Using presentations to advance sales goals and decisions
• •Sales as a structured, repeatable process~ Challenging common sales stereotypes and misconceptions~ Lead generation and opportunity qualification~ Active listening and customer-centered conversations~ Adapting sales approaches to different prospects~ Building long-term customer relationships~ Avoiding “hard sell” tactics and common sales pitfalls

Skills…

• Communication & collaboration
• Customer service excellence
• Leadership & management
• Microsoft Office proficiency
• Professional development
• Time & productivity management
• Officeprotv
• Big data platforms
• Business intelligence
• Data analysis
• Data analytics for auditors