Leadership & Management
Master Leadership & Management
- 40 Courses
- 3 Assessments
Focused, job-ready Leadership & Management skills.
Give your team focused, hands-on Leadership & Management training. Build practical, job-ready skills, delivered in myACI with labs and reporting so you can see capability grow.
Equip your team with practical Leadership & Management skills that transfer to the job. This focused Business & Professional Skills training pairs expert instruction with hands-on Skill Labs, delivered in myACI with admin reporting so you can track readiness across the team.
Topics…
- Communication
- Compliance
- Customer service
- Leadership
- Microsoft 365
- Productivity
- Sales
- Management
- Service
- Excel
- Outlook
- PowerPoint
- Professional development
- Word
Objectives…
- Understand the fundamentals and purpose of Customer Relationship Management~ Learn the differences between operational, analytical, and collaborative CRM~ Explore common CRM features and functionality~ Identify the benefits of CRM for sales, marketing, and customer support teams~ Understand how CRM systems support customer relationship building~ Develop awareness of how CRM tools scale across small and large organizations
- Understanding the importance of time management in sales roles~ Using a simple framework to organize daily sales activities~ Identifying and eliminating low-value tasks~ Applying practical tips to save time during the workday~ Aligning time use with sales goals and priorities
Skills…
- Communication & collaboration
- Customer service excellence
- Leadership & management
- Microsoft Office proficiency
- Professional development
- Time & productivity management
- Customer service & ticketing
- Endpoint security basics
- Hardware installation & repair
- Mobile device support
- Networking basics
Where to Start…
Intermediate
Explore the Full Leadership & Management Library
- COURSEAccredited Agile Project Management Foundation (Scrum)Beginner11h 2m
- COURSEAccredited Agile Roles - Product OwnerBeginner4h 41m
- COURSEAccredited Agile Scrum MasterAdvanced13h 3m
- COURSEAccredited AgileSHIFTBeginner8h 37m
- COURSEAccredited DevOps FoundationBeginner7h 37m
- COURSEAccredited ISO/IEC 20,000:2018Beginner8h 30m
- COURSEAccredited DevOps ProfessionalIntermediate13h 10m
- COURSEAccredited Management of Risk® PractitionerAll Levels—
- COURSEAccredited SIAM FoundationBeginner18h 34m
- COURSEAccredited VeriSM FoundationBeginner14h 39m
- COURSEAccredited VeriSM ProfessionalIntermediate19h 48m
- COURSEBuilding A Performance Driven Agile TeamBeginner2h 29m
- COURSECertified Associate in Project Management (CAPM)Intermediate15h 5m
- COURSECOBIT 2019 FoundationBeginner6h 12m
- COURSECompTIA Project+ (PK0-005)Beginner15h 28m
- COURSEDelivering Value in Agile ProjectsBeginner2h 41m
- COURSEDetecting and Resolving Problems in AgileBeginner1h 29m
- COURSEGovernance and Management of ITBeginner4h 31m
Purchase Options
When your team needs Leadership & Management skills, myACI delivers. Focused, hands-on Leadership & Management training — with labs and progress reporting to prove readiness, all in the platform your team already uses.
HelpDeskPro Core Plan for myACI
CompTIA A+ and Network+ training plus 50+ customer-service and soft-skill micro-courses and Help Desk labs.
- A+ / Network+
- Soft Skills
- Help Desk Labs
ITPro Core Plan for myACI
300+ certification courses, hands-on Skill Labs, practice exams, pathways, Coach Maci, and AI Labs — managed in myACI.
- Skill Labs
- Practice Exams
- AI Labs
10 Day Free Trial for myACI
Full access to the ITPro and HelpDeskPro libraries in myACI for 10 days — see the labs, reporting, and pathways before you buy.
- ITPro
- HelpDeskPro
- myACI Reporting