Sales & Service

Topics…

• Sales
• Service
• Communication
• Compliance
• Customer service
• Leadership
• Microsoft 365
• Productivity

Objectives…

• •Building a customer-focused sales value proposition~ Structuring an effective elevator pitch using key buying questions~ Targeting the right customers to improve sales efficiency~ Managing time to focus on activities that drive revenue~ Identifying and avoiding common sales mistakes
• •Learn the five most common objections you’re likely to hear and strategies for overcoming all of them quickly and seamlessly~ How to interpret the objection your customer gives and ultimately understand what they really mean when they say it~ Leveraging silence as a negotiating tactic~ How to remove price as an obstacle to purchasing~ When to transition from ‘making a sale’ to ‘securing an appointment’
• •Preparing effectively for a sales presentation~ Structuring presentations to support clear messaging~ Delivering presentations with confidence and credibility~ Engaging prospects through strong communication techniques~ Using presentations to advance sales goals and decisions
• •Sales as a structured, repeatable process~ Challenging common sales stereotypes and misconceptions~ Lead generation and opportunity qualification~ Active listening and customer-centered conversations~ Adapting sales approaches to different prospects~ Building long-term customer relationships~ Avoiding “hard sell” tactics and common sales pitfalls
• •Understand how mindset influences behavior and sales outcomes~ Learn to recognize motivating and demotivating thought patterns~ Develop habits of thinking that support sales growth and consistency~ Align internal attitudes with external sales goals~ Establish a strong mental foundation for future sales success and execution
• •Understand sales ability as a set of learnable and improvable skills~ Develop effective prospecting and outreach practices~ Apply referral-based strategies to grow sales opportunities~ Improve the quality and effectiveness of sales meetings~ Build confidence and competence in closing sales
• •Understand the core principles of professional, people-centered selling~ Learn strategies for building trust and rapport with a wide range of customers~ Develop techniques for managing objections and customer concerns effectively~ Improve communication skills to enhance sales conversations and outcomes~ Foster continuous personal and professional growth as a sales professional

Skills…

• Communication & collaboration
• Customer service excellence
• Leadership & management
• Microsoft Office proficiency
• Professional development
• Time & productivity management