Help Desk & Customer Support
Build Real Help Desk & Customer Support Skills
- 7 Courses
- 71 Skill Labs
- 1 Assessment
- 3 Certifications
Focused, job-ready Help Desk & Customer Support skills.
Give your team focused, hands-on Help Desk & Customer Support training. Build practical, job-ready skills and prep for CompTIA A+, CompTIA Tech+, delivered in myACI with labs and reporting so you can see capability grow.
Equip your team with practical Help Desk & Customer Support skills that transfer to the job. This focused IT Fundamentals & Support training pairs expert instruction with hands-on Skill Labs and prep for CompTIA A+, CompTIA Tech+, delivered in myACI with admin reporting so you can track readiness across the team.
Topics…
- CompTIA
- Desktop Support - Novice
- DoD 8570
- Desktop Support Novice
- DoD
- Apple
Objectives…
- Mobile Devices, Networking, Hardware, Virtualization and Cloud Computing, Hardware and Network Troubleshooting
- Operating Systems, Security, Software Troubleshooting, Operational Procedures
Skills…
- Customer service & ticketing
- Endpoint security basics
- Hardware installation & repair
- Mobile device support
- Networking basics
- Operating systems (Windows
- MacOS
- Linux)
- Troubleshooting methodology
- Governance
- Risk & compliance
- Identity & access management
- Incident response
- Penetration testing
- Security hardening
Where to Start…
Beginner
Intermediate
Explore the Full Help Desk & Customer Support Library
- COURSECompTIA A+ Core 2 (220-1202)LABSBeginner4h 47m
- COURSECompTIA A+ Core 1 (220-1201)LABSBeginner4h 23m
- COURSECompTIA Network+ (N10-008)LABSIntermediate21h 44m
- COURSECompTIA Cloud+ (CV0-003)LABSBeginner23h 6m
- COURSECompTIA Tech+ (FC0-U71)LABSBeginner4h 23m
- COURSESecurity FundamentalsLABSBeginner7h 2m
- COURSEApple Certified Support Professional macOS 11Intermediate11h 58m
Purchase Options
When your team needs Help Desk & Customer Support skills, myACI delivers. Focused, hands-on Help Desk & Customer Support training and prep for CompTIA A+, CompTIA Tech+ — with labs and progress reporting to prove readiness, all in the platform your team already uses.
HelpDeskPro Core Plan for myACI
CompTIA A+ and Network+ training plus 50+ customer-service and soft-skill micro-courses and Help Desk labs.
- A+ / Network+
- Soft Skills
- Help Desk Labs
ITPro Core Plan for myACI
300+ certification courses, hands-on Skill Labs, practice exams, pathways, Coach Maci, and AI Labs — managed in myACI.
- Skill Labs
- Practice Exams
- AI Labs
10 Day Free Trial for myACI
Full access to the ITPro and HelpDeskPro libraries in myACI for 10 days — see the labs, reporting, and pathways before you buy.
- ITPro
- HelpDeskPro
- myACI Reporting