IT Fundamentals & Support
Help Desk & Customer Support
Build Real Help Desk & Customer Support Skills
- 7 Courses|
- 71 Skill Labs|
- 1 Assessment|
- 3 Certifications
Beginner / Intermediate
Showing 1 to 7 of 7
- COURSECompTIA A+ Core 2 (220-1202)LABSBeginner4h 47mCOURSE220-1202CompTIA A+ Core 2 (220-1202)CompTIA A+ certified professionals are proven problem solvers who keep critical business technology running. They support a broad range of core technologies, including operating systems, cybersecurity…CompTIADesktop Support - NoviceA+Most PopularDoD 8570PC hardwareWindowsmacOSLinux basicsTroubleshootingMobile devicesHelp desk41 EpisodesHands-on Skill LabsBeginner4h 47mView Course
- COURSECompTIA A+ Core 1 (220-1201)LABSBeginner4h 23mCOURSE220-1201CompTIA A+ Core 1 (220-1201)CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies, ranging from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world. This course is designed to prepare you for the CompTIA A+ Core 1 (220-1201) certification exam and provides a comprehensive curriculum aligned with official CompTIA objectives to ensure your success.CompTIADesktop Support - NoviceA+Most PopularDoD 8570PC hardwareWindowsmacOSLinux basicsTroubleshootingMobile devicesHelp desk38 EpisodesHands-on Skill LabsBeginner4h 23mView Course
- COURSECompTIA Network+ (N10-008)LABSIntermediate21h 44mCOURSEN10-008CompTIA Network+ (N10-008)In this course, the viewer will learn the following, design and implement functional networks as well as configuring, managing, and maintaining essential network devices. They will also look at variou…Network Technology - IntermediateCompTIAMost PopularVirtualization Technology - NoviceNetwork+Cybersecurity - IntermediateNetworking SkillsDesktop Support - IntermediateDoD 8570SIEMZero TrustPhishing & social engineering70 EpisodesHands-on Skill LabsIntermediate21h 44mView Course
- COURSECompTIA Cloud+ (CV0-003)LABSBeginner23h 6mCOURSECV0-003CompTIA Cloud+ (CV0-003)The CompTIA Cloud+ certification show introduce you to the concepts of cloud-based solutions as part of your IT infrastructure. You will need skills that will allow them to deploy, optimize and protec…CompTIADesktop Support - AdvancedCloud Technology - NoviceCloud Technology SkillsVirtualization Technology - NoviceDoD 8570Microsoft AzureAWSGoogle CloudIdentity (Entra/IAM)Containers & KubernetesServerless85 EpisodesHands-on Skill LabsBeginner23h 6mView Course
- COURSECompTIA Tech+ (FC0-U71)LABSBeginner4h 23mCOURSEFC0-U71CompTIA Tech+ (FC0-U71)CompTIA Tech+ is designed to validate foundational IT knowledge for advanced end users and early-career professionals entering the tech field. It provides a broad understanding of essential IT concept…CompTIAFoundation SkillsDesktop Support - NoviceEntry Level IT - NovicePC hardwareWindowsmacOSLinux basicsTroubleshootingMobile devicesHelp deskDigital literacy37 EpisodesHands-on Skill LabsBeginner4h 23mView Course
- COURSESecurity FundamentalsLABSBeginner7h 2mCOURSESecurity FundamentalsIn this series the learner will be introduced to concepts in cybersecurity, such as the core principles of security, wired and wireless network security. The learner will explore topics like operating…Cybersecurity - NoviceDesktop Support - NoviceEntry Level IT - NoviceNetwork Technology - NoviceDesktop Support - IntermediateSecurity SkillsSIEMZero TrustPhishing & social engineeringRansomwareThreat huntingCloud security22 EpisodesHands-on Skill LabsBeginner7h 2mView Course
- COURSEApple Certified Support Professional macOS 11Intermediate11h 58mCOURSEApple Certified Support Professional macOS 11Apple Certified Support Professional (ACSP) certification confirms the candidate's understanding of macOS's core functionality as well as having the ability to configure key services, perform basic tr…AppleDesktop Support - AdvancedPC hardwareWindowsmacOSLinux basicsTroubleshootingMobile devicesHelp deskDigital literacyTicketingCustomer service42 EpisodesIntermediate11h 58mView Course