Learning Pathway
IT Support Pathways
Structured IT Support learning pathways from foundational to advanced.
- 13 Courses|
- 71 Skill Labs|
- 1 Assessment
Beginner / Intermediate
Showing 1 to 13 of 13
- COURSECompTIA A+ Core 2 (220-1202)LABSBeginner4h 47mCOURSE220-1202CompTIA A+ Core 2 (220-1202)CompTIA A+ certified professionals are proven problem solvers who keep critical business technology running. They support a broad range of core technologies, including operating systems, cybersecurity…CompTIADesktop Support - NoviceA+Most PopularDoD 8570PC hardwareWindowsmacOSLinux basicsTroubleshootingMobile devicesHelp desk
41 EpisodesHands-on Skill LabsBeginner4h 47mView Course
- COURSECompTIA A+ Core 1 (220-1201)LABSBeginner4h 23mCOURSE220-1201CompTIA A+ Core 1 (220-1201)CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies, ranging from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world. This course is designed to prepare you for the CompTIA A+ Core 1 (220-1201) certification exam and provides a comprehensive curriculum aligned with official CompTIA objectives to ensure your success.CompTIADesktop Support - NoviceA+Most PopularDoD 8570PC hardwareWindowsmacOSLinux basicsTroubleshootingMobile devicesHelp desk38 EpisodesHands-on Skill LabsBeginner4h 23mView Course
- COURSECompTIA Network+ (N10-008)LABSIntermediate21h 44mCOURSEN10-008CompTIA Network+ (N10-008)In this course, the viewer will learn the following, design and implement functional networks as well as configuring, managing, and maintaining essential network devices. They will also look at variou…Network Technology - IntermediateCompTIAMost PopularVirtualization Technology - NoviceNetwork+Cybersecurity - IntermediateNetworking SkillsDesktop Support - IntermediateDoD 8570SIEMZero TrustPhishing & social engineering70 EpisodesHands-on Skill LabsIntermediate21h 44mView Course
- COURSECompTIA Cloud+ (CV0-003)LABSBeginner23h 6mCOURSECV0-003CompTIA Cloud+ (CV0-003)The CompTIA Cloud+ certification show introduce you to the concepts of cloud-based solutions as part of your IT infrastructure. You will need skills that will allow them to deploy, optimize and protec…CompTIADesktop Support - AdvancedCloud Technology - NoviceCloud Technology SkillsVirtualization Technology - NoviceDoD 8570Microsoft AzureAWSGoogle CloudIdentity (Entra/IAM)Containers & KubernetesServerless85 EpisodesHands-on Skill LabsBeginner23h 6mView Course
- COURSECompTIA Tech+ (FC0-U71)LABSBeginner4h 23mCOURSEFC0-U71CompTIA Tech+ (FC0-U71)CompTIA Tech+ is designed to validate foundational IT knowledge for advanced end users and early-career professionals entering the tech field. It provides a broad understanding of essential IT concept…CompTIAFoundation SkillsDesktop Support - NoviceEntry Level IT - NovicePC hardwareWindowsmacOSLinux basicsTroubleshootingMobile devicesHelp deskDigital literacy37 EpisodesHands-on Skill LabsBeginner4h 23mView Course
- COURSESecurity FundamentalsLABSBeginner7h 2mCOURSESecurity FundamentalsIn this series the learner will be introduced to concepts in cybersecurity, such as the core principles of security, wired and wireless network security. The learner will explore topics like operating…Cybersecurity - NoviceDesktop Support - NoviceEntry Level IT - NoviceNetwork Technology - NoviceDesktop Support - IntermediateSecurity SkillsSIEMZero TrustPhishing & social engineeringRansomwareThreat huntingCloud security22 EpisodesHands-on Skill LabsBeginner7h 2mView Course
- COURSEApple Certified Support Professional 10.14Intermediate16h 39mCOURSEApple Certified Support Professional 10.14Apple Certified Support Professional (ACSP) certification confirms the candidate's understanding of macOS's core functionality as well as having the ability to configure key services, perform basic tr…AppleTicketingCustomer serviceDe-escalationITSM basics37 EpisodesIntermediate16h 39mView Course
- COURSEApple Certified Support Professional macOS 11Intermediate11h 58mCOURSEApple Certified Support Professional macOS 11Apple Certified Support Professional (ACSP) certification confirms the candidate's understanding of macOS's core functionality as well as having the ability to configure key services, perform basic tr…AppleDesktop Support - AdvancedPC hardwareWindowsmacOSLinux basicsTroubleshootingMobile devicesHelp deskDigital literacyTicketingCustomer service42 EpisodesIntermediate11h 58mView Course
- COURSECustomer Service Skills for TechiesBeginner10h 29mCOURSECustomer Service Skills for TechiesAs the title suggests this series looks at customer service skills, specifically for those in a technical role. This series explores the world of interpersonal skills, as well as principles for effect…Foundation SkillsLeadershipCommunicationCustomer serviceMicrosoft 365ProductivityComplianceSales23 EpisodesBeginner10h 29mView Course
- COURSEEnd User Security AwarenessBeginner3h 4mCOURSEEnd User Security AwarenessThis is a non-technical course designed for every end user. Our experts explain very common security topics that are critical to be aware of in today’s work environment, but explains in the “end-users…Security SkillsEntry Level IT - NoviceSIEMZero TrustPhishing & social engineeringRansomwareThreat huntingCloud securityNetwork defenseDigital forensicsSecurity basicsAwareness6 EpisodesBeginner3h 4mView Course
- COURSEHands-on PC Build - From the BenchBeginner3h 36mCOURSEHands-on PC Build - From the BenchIn this series you will take a journey through the process of building a personal computer. You will discover how to determine which PC build is right for you as well as how to define and adhere to a …Foundation SkillsEntry Level IT - NovicePC hardwareWindowsmacOSLinux basicsTroubleshootingMobile devicesHelp deskDigital literacyPeripherals18 EpisodesBeginner3h 36mView Course
- COURSEPC Maintenance 2020Beginner3h 34mCOURSEPC Maintenance 2020The PC Maintenance 2020 course is designed with the average non-technical user in mind. The goal of this course is to demystify the language of basic PC maintenance, while empowering the viewer with t…Entry Level IT - NoviceFoundation SkillsPC hardwareWindowsmacOSLinux basicsTroubleshootingMobile devicesHelp deskDigital literacyTroubleshooting methodologyPreventive maintenance14 EpisodesBeginner3h 34mView Course
- COURSESecurity Awareness OnboardingBeginner39mCOURSESecurity Awareness OnboardingThis course is designed to help bring new employees up to speed on the various IT security issues facing companies to day. Its primary use is intended to be as an instructional video shown during the …OfficeProTVFoundation SkillsSIEMZero TrustPhishing & social engineeringRansomwareThreat huntingCloud securityNetwork defenseDigital forensicsLeadershipCommunication1 EpisodeBeginner39mView Course