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Learning Bundle
HelpDeskPro
Includes
- Video Courses
- Skill Labs
- Assessments
Resolve more issues at Tier-1 and deliver better support experiences.
HelpDeskPro equips small IT teams with hands-on technical training and essential soft skills—so Tier-1 techs resolve issues faster, prevent repeat tickets, and deliver better user experiences without disrupting daily operations.
$1,500
/year
Why IT Help Desk Training Improves Team Performance
Help desk teams are the front line of IT operations—but inconsistent training can lead to slower resolution times, increased escalations, and poor user experiences. With HelpDeskPro, teams can:
Resolve issues faster with consistent troubleshooting approaches
Reduce escalations through stronger foundational knowledge
Improve end-user satisfaction with better communication
Onboard new team members more efficiently
HelpDeskPro is Built for IT Support Teams
- Helpdesk Technicians
- IT Support Specialists
- Entry-level IT staff
- Managers onboarding new team members
10x
ROI potential when training is aligned with business goals
57%
Efficiency gains in IT and support roles
23%
Higher employee retention tied to career growth
What's Included in HelpDeskPro
Get access to video courses on help desk fundamentals, hands-on labs and tests, plus 50+ micro-courses on customer service and soft skills.
- Technical FoundationsCore IT concepts, systems, and troubleshooting skills.
- Networking FundamentalsUnderstand connectivity, infrastructure, and common network issues.
- Customer Support SkillsDevelop communication, ticket handling, and escalation management.
- Guided Learning PathsStructured progression from beginner to intermediate skills.
Meet Coach Maci: Real-Time AI Coaching Built Into Training
Coach Maci provides in-course, AI-assisted support to help learners understand concepts, reinforce knowledge, and practice skills—without leaving the training environment.
Currently available in CompTIA A+ Core 1 & Core 2, with expansion planned across additional courses.
Hands-On Skill Labs for Real Help Desk Scenarios
Give your team a safe environment to practice real-world IT tasks before they impact production systems.
- Practice configuring systems, networks, and cloud environments
- Build troubleshooting skills through real-world scenarios
- Reinforce learning through hands-on repetition
- Train safely in secure, isolated environments
NEW! Foundational & Applied AI Skill Labs
Build real-world AI skills through hands-on labs designed for IT and cybersecurity roles. Practice using AI tools to write prompts, analyze results, automate workflows, and apply security best practices—all in realistic, job-based scenarios.
- Fundamentals of AI Literacy (6 labs)
- AI Applications and Workflow (7 labs)
Available as an add-on to HelpDeskPro or ITPro at checkout
Why Teams Invest in HelpDeskPro
Structured training improves retention and completion rates, helping teams apply what they learn more effectively.
43% of companies see higher revenue after employee training
27% of companies reduce operational or IT-related costs
63% say training improves job performance
Choose Which Plan Works For You
Compare plans by team size, customization, and organizational features.
Team Size
- Starter
- Up to 3 seats
- Core
- Up to 8 seats
- Growth
- 9-49 seats
- Enterprise
- 50+ seats
Best For
- Starter
- Small SMB teams & entry-level MSP technicians
- Core
- Growing teams building core IT skills
- Growth
- Mid-sized teams focused on compliance & auditing
- Enterprise
- Large organizations needing white-label & advanced admin controls
Includes
- Starter
- Video courses, Skill Labs and assessments
- Core
- Video courses, Skill Labs and assessments
- Growth
- Video courses, Skill Labs and assessments
- Enterprise
- Video courses, Skill Labs and assessments
Content Flexibility
- Starter
- Standard library only
- Core
- Upload your own content
- Growth
- Upload content + custom pathways
- Enterprise
- Custom pathways at enterprise scale
SSO
- Starter
- Included
- Core
- Included
- Growth
- Included
- Enterprise
- Included
Analytics
- Starter
- Included
- Core
- Included
- Growth
- Included
- Enterprise
- Included
Branding
- Starter
- —
- Core
- —
- Growth
- —
- Enterprise
- White-label
Get Started
Starter
Core
Growth
Enterprise
Looking to Expand Beyond Help Desk?
Take your team beyond Tier 1 support with ITPro—covering cloud, cybersecurity, and IT operations to build broader technical capability across your organization.
Explore ITPro TrainingWhy IT Leaders Choose ACI Learning
- CIOs
- IT & Cybersecurity Leaders
- Learning & Development Managers
Built for Modern IT Teams
A complete IT training platform for certification preparation, hands-on labs, compliance, and team skill development.
Structured learning paths with role-tailored video courses
Skills and career growth tracking with the Learner Dashboard
Learning validation with hands-on labs and assessments
Incentivized continuous learning with Skill Points
Frequently Asked Questions
HelpDeskPro is a comprehensive team learning bundle designed for small help desk teams. It combines CompTIA A+ Core 1 & 2 for troubleshooting, CompTIA Network+ for networking essentials, and 50 micro-courses on customer service and soft skills to resolve issues faster, reduce escalations, and improve user experiences.
