IT Support Pathway
IT Support – Intermediate to Advanced
IT Support learning pathway — Intermediate to Advanced level
- 3 Courses
- 28 Skill Labs
- 1 Certification
Intermediate
Advance from Tier-1.5 to Tier-2+: small-office networking, VLANs, wireless, and cloud-era systems.
Topics…
- Apple
- Ticketing
- Customer service
- Network Technology - Intermediate
- CompTIA
- Most Popular
- Virtualization Technology - Novice
- Network+
- Cybersecurity - Intermediate
- Networking Skills
- Desktop Support - Intermediate
- DoD 8570
- SIEM
- Zero Trust
- Phishing & social engineering
- De-escalation
Skills…
- ITSM basics
- Desktop Support - Advanced
- PC hardware
- Windows
- macOS
- Linux basics
- Troubleshooting
- Mobile devices
- Help desk
- Digital literacy
Where to Start…
Beginner
Cisco CCNA (200-301) v1.1
Cisco CCNA (200-301)
Cisco CCNP Security SCOR (Exam 350-701)
Cisco CCNP Enterprise ENCOR (350-401)
Intermediate
CompTIA Network+ (N10-009)
CompTIA Network+ (N10-008)
Cisco Certified DevNet Associate (200-901)
Cisco CyberOps Associate (200-201)
Advanced
Nmap
Amping Up Splunk with Advanced Admin
Explore the Full IT Support – Intermediate to Advanced Library
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