IT Support Pathway

IT Support – Novice

IT Support learning pathway — Novice level

  • 10 Courses
  • 43 Skill Labs
  • 1 Assessment
  • 1 Certification
Beginner

Build reliable Tier-1 proficiency: image and secure endpoints, fix issues, document and communicate.

Topics…

  • PC hardware
  • Windows
  • macOS
  • Linux basics
  • Troubleshooting
  • Mobile devices
  • Help desk
  • Foundation Skills
  • Entry Level IT - Novice
  • CompTIA
  • Desktop Support - Novice
  • DoD 8570
  • Digital literacy
  • SIEM
  • Zero Trust
  • Phishing & social engineering

Skills…

  • Ransomware
  • Threat hunting
  • Cloud security
  • A+
  • Most Popular
  • Leadership
  • Communication
  • Security Skills
  • Network defense
  • Digital forensics
  • Desktop Support - Advanced
  • Cloud Technology - Novice
  • Cloud Technology Skills
  • Virtualization Technology - Novice
  • Microsoft Azure
  • AWS

Where to Start…

Beginner

CompTIA Cloud+ (CV0-003)
Security Fundamentals
CompTIA A+ Core 2 (220-1202)
CompTIA Tech+ (FC0-U71)

Intermediate

CompTIA Network+ (N10-008)
Apple Certified Support Professional macOS 11

Explore the Full IT Support – Novice Library

Showing 1 to 10 of 10
  • COURSECompTIA A+ Core 2 (220-1202)LABSBeginner4h 47m
  • COURSECompTIA A+ Core 1 (220-1201)LABSBeginner4h 23m
  • COURSECompTIA Cloud+ (CV0-003)LABSBeginner23h 6m
  • COURSECompTIA Tech+ (FC0-U71)LABSBeginner4h 23m
  • COURSESecurity FundamentalsLABSBeginner7h 2m
  • COURSECustomer Service Skills for TechiesBeginner10h 29m
  • COURSEEnd User Security AwarenessBeginner3h 4m
  • COURSEHands-on PC Build - From the BenchBeginner3h 36m
  • COURSEPC Maintenance 2020Beginner3h 34m
  • COURSESecurity Awareness OnboardingBeginner39m

Purchase Options

Subscription

ITPro Premium Annual

Built for Your IT & Cybersecurity Career
ITPro Premium Annual

The full ITPro library plus hands-on Skill Labs, AI Labs, and Coach Maci — everything you need to launch or advance your career.

  • Video Courses
  • Skill Labs
  • Practice Exams
Subscription

ITPro Standard Annual

Self-Paced IT Training Across Core Topics
ITPro Standard Annual

The on-demand ITPro video library with practice exams and learning pathways — build foundational IT skills at your own pace.

  • Video Courses
  • Practice Exams
Subscription

ITPro Premium Monthly

Grow Your IT & Cybersecurity Career
ITPro Premium Monthly

Everything in Premium — courses, Skill Labs, and AI Labs — billed monthly. Cancel anytime.

  • Video Courses
  • Skill Labs
  • AI Labs