IT Fundamentals & Support
Start Your IT Career Here
- 10 Courses
- 71 Skill Labs
- 1 Assessment
- 6 Certifications
The fastest, most practical path into an IT support career.
Break into IT with beginner-friendly, hands-on training built to get you hired. Master help desk support, hardware, and operating systems while prepping for CompTIA A+ and Tech+—all online, with Skill Labs that mirror the real work from day one.
Every IT career starts here. ACI's IT Fundamentals & Support training builds the practical foundation — supporting users and tickets, installing and troubleshooting hardware, working across operating systems, and core digital literacy — aligned to CompTIA A+ and Tech+. It's the fastest path from curious to hireable, with labs that mirror the real help-desk and support work you'll do on the job. Included with ITPro — learn online, on your schedule.
Topics…
- CompTIA
- Desktop Support - Novice
- DoD 8570
- Desktop Support Novice
- Digital Literacy
- DoD
- Apple
Objectives…
- Mobile Devices, Networking, Hardware, Virtualization and Cloud Computing, Hardware and Network Troubleshooting
- Operating Systems, Security, Software Troubleshooting, Operational Procedures
Inside This Learning Area…
Skills…
- Customer service & ticketing
- Endpoint security basics
- Hardware installation & repair
- Mobile device support
- Networking basics
- Operating systems (Windows
- MacOS
- Linux)
- Troubleshooting methodology
- Governance
- Risk & compliance
- Identity & access management
- Incident response
- Penetration testing
- Security hardening
Where to Start…
Beginner
Intermediate
Explore the Full IT Fundamentals & Support Library
- COURSECompTIA A+ Core 1 (220-1201)LABSPRACTICE EXAMSBeginner4h 23m
- COURSECompTIA A+ Core 2 (220-1202)LABSBeginner4h 47m
- COURSECompTIA Tech+ (FC0-U71)LABSBeginner4h 23m
- COURSECompTIA Cloud+ (CV0-003)LABSBeginner23h 6m
- COURSECompTIA Network+ (N10-008)LABSIntermediate21h 44m
- COURSESecurity FundamentalsLABSBeginner7h 2m
- COURSEApple Certified Support Professional 10.14Intermediate16h 39m
- COURSEApple Certified Support Professional macOS 11Intermediate11h 58m
- COURSEHands-on PC Build - From the BenchBeginner3h 36m
- COURSEPC Maintenance 2020Beginner3h 34m
Which Option Is Right for You?
Two questions. That's the whole decision.
ITPro Premium
BEST MATCHEverything in Standard plus Skill Labs and practice exams.
ITPro Standard
Entire ITPro video library — every pathway. No labs or practice exams.
One Goal, One Price
Courses, labs & practice exams for one CompTIA track.
Build AI skills that move your career forward
ITPro now includes AI training designed for technical learners. Develop foundational AI literacy and build confidence with the AI skills becoming more relevant across IT support, cybersecurity, cloud, and systems roles. AI Courses with hands-on Skill Labs, where you practice real AI workflows, are available only with ITPro Premium subscriptions.
• Fundamentals of AI Literacy
• Analyzing AI Outputs
• AI Applications and Workflow
• Automating Repetitive Workflows
• Prompting for IT Tasks
• Applying AI Security Best Practices
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