Help Desk & Customer Support
Build Real Help Desk & Customer Support Skills
- 7 Courses
- 71 Skill Labs
- 1 Assessment
- 3 Certifications
Focused, job-ready Help Desk & Customer Support skills.
Build job-ready Help Desk & Customer Support skills with expert-led, hands-on training. Practice in real Skill Labs and prep for CompTIA A+, CompTIA Tech+, and learn online at your own pace — part of ACI's IT Fundamentals & Support library in ITPro.
Go beyond theory and build practical Help Desk & Customer Support skills you can use immediately. This focused IT Fundamentals & Support training pairs expert instruction with hands-on Skill Labs and prep for CompTIA A+, CompTIA Tech+, so you finish with real, demonstrable capability. Learn online, on your schedule, and apply it directly to your work.
Topics…
- CompTIA
- Desktop Support - Novice
- DoD 8570
- Desktop Support Novice
- DoD
- Apple
Objectives…
- Mobile Devices, Networking, Hardware, Virtualization and Cloud Computing, Hardware and Network Troubleshooting
- Operating Systems, Security, Software Troubleshooting, Operational Procedures
Skills…
- Customer service & ticketing
- Endpoint security basics
- Hardware installation & repair
- Mobile device support
- Networking basics
- Operating systems (Windows
- MacOS
- Linux)
- Troubleshooting methodology
- Governance
- Risk & compliance
- Identity & access management
- Incident response
- Penetration testing
- Security hardening
Where to Start…
Beginner
Intermediate
Explore the Full Help Desk & Customer Support Library
- COURSECompTIA A+ Core 1 (220-1201)LABSPRACTICE EXAMSBeginner4h 23m
- COURSECompTIA A+ Core 2 (220-1202)LABSBeginner4h 47m
- COURSECompTIA Tech+ (FC0-U71)LABSBeginner4h 23m
- COURSECompTIA Cloud+ (CV0-003)LABSBeginner23h 6m
- COURSECompTIA Network+ (N10-008)LABSIntermediate21h 44m
- COURSESecurity FundamentalsLABSBeginner7h 2m
- COURSEApple Certified Support Professional macOS 11Intermediate11h 58m
Which Option Is Right for You?
Two questions. That's the whole decision.
ITPro Premium
BEST MATCHEverything in Standard plus Skill Labs and practice exams.
ITPro Standard
Entire ITPro video library — every pathway. No labs or practice exams.
One Goal, One Price
Courses, labs & practice exams for one CompTIA track.
Build AI skills that move your career forward
ITPro now includes AI training designed for technical learners. Develop foundational AI literacy and build confidence with the AI skills becoming more relevant across IT support, cybersecurity, cloud, and systems roles. AI Courses with hands-on Skill Labs, where you practice real AI workflows, are available only with ITPro Premium subscriptions.
• Fundamentals of AI Literacy
• Analyzing AI Outputs
• AI Applications and Workflow
• Automating Repetitive Workflows
• Prompting for IT Tasks
• Applying AI Security Best Practices
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