Help Desk & Customer Support
Build Real Help Desk & Customer Support Skills
- 7 Courses
- 71 Skill Labs
- 1 Assessment
- 3 Certifications
Focused, job-ready Help Desk & Customer Support skills.
Build job-ready Help Desk & Customer Support skills with expert-led, hands-on training. Practice in real Skill Labs and prep for CompTIA A+, CompTIA Tech+, and learn online at your own pace — part of ACI's IT Fundamentals & Support library in ITPro.
Go beyond theory and build practical Help Desk & Customer Support skills you can use immediately. This focused IT Fundamentals & Support training pairs expert instruction with hands-on Skill Labs and prep for CompTIA A+, CompTIA Tech+, so you finish with real, demonstrable capability. Learn online, on your schedule, and apply it directly to your work.
Topics…
- CompTIA
- Desktop Support - Novice
- DoD 8570
- Desktop Support Novice
- DoD
- Apple
Objectives…
- Mobile Devices, Networking, Hardware, Virtualization and Cloud Computing, Hardware and Network Troubleshooting
- Operating Systems, Security, Software Troubleshooting, Operational Procedures
Skills…
- Customer service & ticketing
- Endpoint security basics
- Hardware installation & repair
- Mobile device support
- Networking basics
- Operating systems (Windows
- MacOS
- Linux)
- Troubleshooting methodology
- Governance
- Risk & compliance
- Identity & access management
- Incident response
- Penetration testing
- Security hardening
Where to Start…
Beginner
Intermediate
Explore the Full Help Desk & Customer Support Library
- COURSECompTIA A+ Core 2 (220-1202)LABSBeginner4h 47m
- COURSECompTIA A+ Core 1 (220-1201)LABSBeginner4h 23m
- COURSECompTIA Network+ (N10-008)LABSIntermediate21h 44m
- COURSECompTIA Cloud+ (CV0-003)LABSBeginner23h 6m
- COURSECompTIA Tech+ (FC0-U71)LABSBeginner4h 23m
- COURSESecurity FundamentalsLABSBeginner7h 2m
- COURSEApple Certified Support Professional macOS 11Intermediate11h 58m
Purchase Options
Help Desk & Customer Support is a skill employers actively hire for, and ACI makes it hands-on. ITPro gives you focused Help Desk & Customer Support training with Skill Labs to practice for real and prep for CompTIA A+, CompTIA Tech+ — all included in your subscription.
ITPro Premium Annual
The full ITPro library plus hands-on Skill Labs, AI Labs, and Coach Maci — everything you need to launch or advance your career.
- Video Courses
- Skill Labs
- Practice Exams
ITPro Standard Annual
The on-demand ITPro video library with practice exams and learning pathways — build foundational IT skills at your own pace.
- Video Courses
- Practice Exams
ITPro Premium Monthly
Everything in Premium — courses, Skill Labs, and AI Labs — billed monthly. Cancel anytime.
- Video Courses
- Skill Labs
- AI Labs