ITIL & Service Management
Hands-On ITIL & Service Management Training
- 10 Courses
- 1 Certification
Focused, job-ready ITIL & Service Management skills.
Build job-ready ITIL & Service Management skills with expert-led, hands-on training. Practice in real Skill Labs and prep for ISACA, and learn online at your own pace — part of ACI's Project & Service Management library in ITPro.
Go beyond theory and build practical ITIL & Service Management skills you can use immediately. This focused Project & Service Management training pairs expert instruction with hands-on Skill Labs and prep for ISACA, so you finish with real, demonstrable capability. Learn online, on your schedule, and apply it directly to your work.
Topics…
- Agile
- Business analysis
- ITIL
- ITIL 4
- Kanban
- PMBOK
- Risk management
- Scrum
- Six Sigma
- Communication
- Compliance
- Customer service
- Leadership
- Management
Objectives…
- Deliver projects on time and on budget
- Lead agile and service-management practices
- Pass PMP, CAPM, and ITIL 4
- Qualify for Project Coordinator, Project Manager, and Service Manager roles
- Develop technicians into team leads and managers
- Improve team collaboration and customer satisfaction
- Round out technical training with business skills
Skills…
- Agile & Scrum
- Business analysis
- ITIL service management
- Process improvement (Six Sigma)
- Project management
- Stakeholder & risk management
- Team leadership
- Communication & collaboration
- Customer service excellence
- Leadership & management
- Microsoft Office proficiency
Where to Start…
Beginner
Intermediate
Explore the Full ITIL & Service Management Library
- COURSEAccredited AgileSHIFTBeginner8h 37m
- COURSEAccredited DevOps FoundationBeginner7h 37m
- COURSEAccredited ISO/IEC 20,000:2018Beginner8h 30m
- COURSEAccredited DevOps ProfessionalIntermediate13h 10m
- COURSEAccredited Management of Risk® PractitionerAll Levels—
- COURSEAccredited SIAM FoundationBeginner18h 34m
- COURSEAccredited VeriSM FoundationBeginner14h 39m
- COURSEAccredited VeriSM ProfessionalIntermediate19h 48m
- COURSECOBIT 2019 FoundationBeginner6h 12m
- COURSEProject Management VS Service ManagementBeginner7m
Purchase Options
ITIL & Service Management is a skill employers actively hire for, and ACI makes it hands-on. ITPro gives you focused ITIL & Service Management training with Skill Labs to practice for real and prep for ISACA — all included in your subscription.
ITPro Premium Annual
The full ITPro library plus hands-on Skill Labs, AI Labs, and Coach Maci — everything you need to launch or advance your career.
- Video Courses
- Skill Labs
- Practice Exams
ITPro Standard Annual
The on-demand ITPro video library with practice exams and learning pathways — build foundational IT skills at your own pace.
- Video Courses
- Practice Exams
ITPro Premium Monthly
Everything in Premium — courses, Skill Labs, and AI Labs — billed monthly. Cancel anytime.
- Video Courses
- Skill Labs
- AI Labs