Project & Service Management

ITIL & Service Management

Hands-On ITIL & Service Management Training

10 Courses
1 Certification

Beginner / Intermediate

Focused, job-ready ITIL & Service Management skills.

Give your team focused, hands-on ITIL & Service Management training. Build practical, job-ready skills and prep for ISACA, delivered in myACI with labs and reporting so you can see capability grow.

Equip your team with practical ITIL & Service Management skills that transfer to the job. This focused Project & Service Management training pairs expert instruction with hands-on Skill Labs and prep for ISACA, delivered in myACI with admin reporting so you can track readiness across the team.

Topics…

Agile
Business analysis
ITIL
ITIL 4
Kanban
PMBOK
Risk management
Scrum
Six Sigma
Communication
Compliance
Customer service
Leadership
Management

Objectives…

Deliver projects on time and on budget
Lead agile and service-management practices
Pass PMP, CAPM, and ITIL 4
Qualify for Project Coordinator, Project Manager, and Service Manager roles
Develop technicians into team leads and managers
Improve team collaboration and customer satisfaction
Round out technical training with business skills

Skills…

Agile & Scrum
Business analysis
ITIL service management
Process improvement (Six Sigma)
Project management
Stakeholder & risk management
Team leadership
Communication & collaboration
Customer service excellence
Leadership & management
Microsoft Office proficiency

Where to Start…

Beginner

Accredited SIAM Foundation

Accredited VeriSM Foundation

Accredited ISO/IEC 20,000:2018

COBIT 2019 Foundation

Intermediate

Accredited VeriSM Professional

Explore the Full ITIL & Service Management Library

Showing 1 to 10 of 10

COURSEAccredited AgileSHIFTBeginner8h 37m
COURSEAccredited DevOps FoundationBeginner7h 37m
COURSEAccredited ISO/IEC 20,000:2018Beginner8h 30m
COURSEAccredited DevOps ProfessionalIntermediate13h 10m
COURSEAccredited Management of Risk® PractitionerAll Levels—
COURSEAccredited SIAM FoundationBeginner18h 34m
COURSEAccredited VeriSM FoundationBeginner14h 39m
COURSE
Accredited VeriSM Foundation
With the VeriSM™ Professional series, you’ll gain the skills to implement VeriSM™ in your organization. In the series, you will explore the impact and implications of digital transformation – for team…
Service ManagementAgileScrumITILPMBOKSix SigmaKanbanRisk managementBusiness analysisLeadershipCommunicationCustomer service
34 Episodes
Beginner14h 39m
View Course
COURSEAccredited VeriSM ProfessionalIntermediate19h 48m
COURSECOBIT 2019 FoundationBeginner6h 12m
COURSEProject Management VS Service ManagementBeginner7m
COURSE
Project Management VS Service Management
You’ve heard the terms “service management” and “project management”, but do you really understand what they are? In this episode Jo briefly explains the concepts to Justin and they explore the differ…
Project ManagementService ManagementAgileScrumITILPMBOKSix SigmaKanbanRisk managementBusiness analysisLeadershipCommunication
1 Episode
Beginner7m
View Course

Purchase Options

When your team needs ITIL & Service Management skills, myACI delivers. Focused, hands-on ITIL & Service Management training and prep for ISACA — with labs and progress reporting to prove readiness, all in the platform your team already uses.

Team Plan