ITIL & Service Management

In this series we explore the concepts of the AgileSHIFT approach to transformational project management and prepare for the AgileSHIFT examination accredited by Axelos.

In this accredited EXIN DevOps Professional series, you’ll learn how to apply the key concepts and principles of DevOps including the Three Ways and the Simian Army. Whether you are a DevOps Engineer,…

ISO/IEC 20000, often referred to simply as ISO 20000, is the international IT service management (ITSM) standard that enables IT organizations (whether in-house, outsourced, or external) to ensure tha…

This accredited series follows the EXIN DevOps Professional syllabus and prepares candidates for the DevOps Professional certification. Learn about the concepts and principles of DevOps including the …

In the Management of Risk® Practitioner series we explore the application of Management of Risk® Foundation through a deeper understanding of context. Download the case study and exercises contained i…

Service Integration and Management (SIAM) is a management methodology for environments where services are sourced from multiple service providers and not just a single service provider. In this series…

With the VeriSM™ Professional series, you’ll gain the skills to implement VeriSM™ in your organization. In the series, you will explore the impact and implications of digital transformation – for team…

The VeriSM™ Professional series focuses on the skills required to implement VeriSM™ in an organisation. The VeriSM™ Professional series will facilitate understanding of the impact of digital transform…

COBIT provides the latest thinking in Enterprise Governance of Information & Technology (EGIT) and is a comprehensive source of guidance, tools, models, and resources to help business leaders achieve …

You’ve heard the terms “service management” and “project management”, but do you really understand what they are? In this episode Jo briefly explains the concepts to Justin and they explore the differ…