Leadership & Management
Master Leadership & Management
- 49 Courses
- 12 Assessments
- 11 CPE Courses
Focused, job-ready Leadership & Management skills.
Build job-ready Leadership & Management skills with expert-led, hands-on training. Practice in real Skill Labs, and learn online at your own pace — part of ACI's Business & Professional Skills library in ITPro.
Go beyond theory and build practical Leadership & Management skills you can use immediately. This focused Business & Professional Skills training pairs expert instruction with hands-on Skill Labs, so you finish with real, demonstrable capability. Learn online, on your schedule, and apply it directly to your work.
Topics…
- Communication
- Compliance
- Customer service
- Leadership
- Microsoft 365
- Productivity
- Sales
- Management
- Excel
- Outlook
- PowerPoint
- Service
- Word
- Digital literacy
Objectives…
- Develop technicians into team leads and managers
- Improve team collaboration and customer satisfaction
- Round out technical training with business skills
- Strengthen the human skills that complement technical expertise
- Break into IT with Help Desk, Desktop Support, and IT Support roles
- Build the foundation for any IT career
- Diagnose and resolve everyday hardware and software issues
Skills…
- Communication & collaboration
- Customer service excellence
- Leadership & management
- Microsoft Office proficiency
- Professional development
- Time & productivity management
- Customer service & ticketing
- Endpoint security basics
- Hardware installation & repair
- Mobile device support
- Networking basics
Where to Start…
Intermediate
Explore the Full Leadership & Management Library
- COURSECybersecurity Audit School: Asset ManagementCPEsIntermediate1h 7m
- COURSEIntroduction to Information Security: Risk Management and AssuranceCPEsBeginner3h 22m
- COURSEAccredited Agile Project Management Foundation (Scrum)Beginner11h 2m
- COURSEAccredited Agile Roles - Product OwnerBeginner4h 41m
- COURSEAccredited Agile Scrum MasterAdvanced13h 3m
- COURSEAccredited AgileSHIFTBeginner8h 37m
- COURSEAccredited DevOps FoundationBeginner7h 37m
- COURSEAccredited ISO/IEC 20,000:2018Beginner8h 30m
- COURSEAccredited DevOps ProfessionalIntermediate13h 10m
- COURSEAccredited Management of Risk® PractitionerAll Levels—
- COURSEAccredited SIAM FoundationBeginner18h 34m
- COURSEAccredited VeriSM FoundationBeginner14h 39m
- COURSEAccredited VeriSM ProfessionalIntermediate19h 48m
- COURSEBuilding A Performance Driven Agile TeamBeginner2h 29m
- COURSECertified Associate in Project Management (CAPM)Intermediate15h 5m
- COURSECOBIT 2019 FoundationBeginner6h 12m
- COURSECompTIA Project+ (PK0-005)Beginner15h 28m
- COURSEDelivering Value in Agile ProjectsBeginner2h 41m
Purchase Options
Leadership & Management is a skill employers actively hire for, and ACI makes it hands-on. ITPro gives you focused Leadership & Management training with Skill Labs to practice for real — all included in your subscription.
ITPro Premium Annual
The full ITPro library plus hands-on Skill Labs, AI Labs, and Coach Maci — everything you need to launch or advance your career.
- Video Courses
- Skill Labs
- Practice Exams
ITPro Standard Annual
The on-demand ITPro video library with practice exams and learning pathways — build foundational IT skills at your own pace.
- Video Courses
- Practice Exams
ITPro Premium Monthly
Everything in Premium — courses, Skill Labs, and AI Labs — billed monthly. Cancel anytime.
- Video Courses
- Skill Labs
- AI Labs