Communication & Soft Skills Training | ACI Learning

Beginner / Intermediate

Focused, job-ready Communication & Soft Skills skills.

Build job-ready Communication & Soft Skills skills with expert-led, hands-on training. Practice in real Skill Labs, and learn online at your own pace — part of ACI's Business & Professional Skills library in ITPro.

Go beyond theory and build practical Communication & Soft Skills skills you can use immediately. This focused Business & Professional Skills training pairs expert instruction with hands-on Skill Labs, so you finish with real, demonstrable capability. Learn online, on your schedule, and apply it directly to your work.

Topics…

Communication
Compliance
Customer service
Leadership
Microsoft 365
Productivity
Sales
Foundation Skills
Soft skills

Objectives…

Develop technicians into team leads and managers
Improve team collaboration and customer satisfaction
Round out technical training with business skills
Strengthen the human skills that complement technical expertise

Skills…

Communication & collaboration
Customer service excellence
Leadership & management
Microsoft Office proficiency
Professional development
Time & productivity management

Where to Start…

Beginner

Customer Service Skills for Techies

People Skills for IT Professionals

Working From Home Tips

Beyond Tech

Explore the Full Communication & Soft Skills Library

COURSEIntroduction to Information Security: CommunicationCPEsBeginner1h 41m
COURSE
Introduction to Information Security: Communication
This course is designed to give those new to Information Security auditing a basic understanding of Information Security key concepts, players, and components. This course will provide the foundationa…
IT AuditInternal AuditSOXCOSOFraudRiskData analyticsEthicsERMSIEMZero TrustPhishing & social engineering
2 Modules6 Episodes
CPEs
Beginner1h 41m
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COURSEBeyond TechBeginner1h 15m
COURSECommunication and Network SecurityBeginner5h 46m
COURSE
Communication and Network Security
Communication and Network Security dives into secure design principles for networks, covering OSI/TCP/IP models, IPv4/IPv6, and protocols like IPSec, SSH, SSL/TLS. It explores network segmentation (ph…
Security SkillsCybersecurity - ExpertSIEMZero TrustPhishing & social engineeringRansomwareThreat huntingCloud securityNetwork defenseDigital forensicsTCP/IPSubnetting
24 Episodes
Beginner5h 46m
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COURSEPeople Skills for IT ProfessionalsBeginner2h 16m
COURSEWorking From Home TipsBeginner1h 36m
COURSEAuditing for In-Charge Auditors: Communication and Marketing Internal AuditCPEsIntermediate1h 53m
COURSE
Auditing for In-Charge Auditors: Communication and Marketing Internal Audit
In-Charge auditors play a vital role leading audits to success. Topics covered include the quality of communications, how to make meetings more effective, techniques for the executive summary and prep…
Internal AuditSOXCOSOFraudRiskData analyticsIT auditEthicsERMLeadershipCommunicationCustomer service
3 Modules7 Episodes
CPEs
Intermediate1h 53m
View Course
COURSEBetter, Faster, Cheaper: Streamlining Your Internal Audit: Written Communications, Closing the Audit, and Following Up on Corrective ActionsCPEsIntermediate1h 54m
COURSE
Better, Faster, Cheaper: Streamlining Your Internal Audit: Written Communications, Closing the Audit, and Following Up on Corrective Actions
A successful audit requires effective audit planning, execution, and wrap up. This course is Part 7 of the Better, Faster, Cheaper: Streamlining Your Internal Audit course series. Topics covered inclu…
Internal AuditSOXCOSOFraudRiskData analyticsIT auditEthicsERMLeadershipCommunicationCustomer service
4 Modules9 Episodes
CPEs
Intermediate1h 54m
View Course
COURSECommunication Skills in AuditCPEsBeginner4h 42m